Terms of Service
Effective Date: June 3, 2026. General guidelines governing project agreements, milestone deliveries, and digital asset ownership.
01 · What are Terms of Service?
Terms of service define the legal rules, delivery milestones, intellectual property rights, and mutual operational expectations between a business and its digital creative-engineering partner.
02 · The Docdril Stand
Unlike agencies that trap clients in proprietary silos or retain code copyright, Docdril operates on transparent 20–50% advance milestones, guarantees 100% full source code and media rights handover, and provides zero vendor lock-in with on-demand database exports.
Standard Payments & Baseline Advances
All client projects operate on a structured milestone system. Standard projects require a 20–50% advance settlement to initialize design or development (reduced to 15–40% for returning loyal partners). The remaining balance is due on final approved asset delivery. Scopes are custom-tailored per client agreement. Projects enter active production pipelines only upon verified payment and full handover of required assets; projects with pending dependencies or communications are placed on operational hold with prior notice. Material scope divergences are formally re-evaluated as new scope items. All commercial transactions and billing terms are governed by our Payment Policy, and cancellations or refunds are governed by our Refund Policy, where all evaluations remain within the sole discretion and assessment authority of Docdril.
Refinement & Draft Revisions
We provide 2 free refinement rounds on all video files and design templates. Extra revisions beyond this baseline are subject to additional hourly rate parameters detailed in the service contract.
Ownership & Intellectual Property
Upon final payment settlement, all global intellectual rights for website code, custom designs, and edited video media are fully transferred to the client. Docdril™ retains permission to display final works in portfolios unless prohibited by an active NDA.
Confidentiality, Privacy & Acceptable Use
We maintain strict operational confidentiality across all customer communications and production workspaces. Bilateral Non-Disclosure Agreements (NDAs) are available upon request for enterprise and confidential projects. Website enquiries and communications are governed by our Privacy Policy. Visitors agree not to submit unlawful, abusive, or infringing materials through our platforms.
Managed Cloud Hosting, SLA & Data Portability
Clients opting for Docdril Managed Cloud Hosting are provided turnkey cloud compute, scheduled database snapshots, automated TLS certificate lifecycle management, and operating system maintenance under an active monthly or annual subscription.
Service Level Agreement (SLA): Docdril guarantees 99.9% network and compute uptime across all managed cloud instances (99.95% on Growth and Dedicated nodes). Scheduled maintenance windows are announced with a minimum of 24 hours prior notice and executed during low-traffic off-hours.
Zero Vendor Lock-In & Portability Guarantee: All client databases, application records, media assets, and configuration scripts remain the exclusive, sovereign property of the client. Upon cancellation or termination of a hosting plan, Docdril will deliver a full SQL database dump and deployment handover package within 48 business hours at zero additional exit fee, ensuring effortless migration to client-owned infrastructure.
Subscription Cycles & Data Grace Window: Hosting subscriptions are billed in advance per billing cycle. In the event of a renewal settlement delay, a 5-day grace period is granted prior to instance pause. Should an account remain unresolved, data snapshots are safeguarded in cold storage for a minimum of 14 days before permanent server teardown, during which client data export remains fully accessible.